These rules apply to professional review work: the flagship measurement review, booking-path walkthroughs, naming workshops, and seasonal calendars. We do not sell physical goods or software licences.
Eligibility
A refund is considered when we have not yet held the kickoff or facilitated session you paid for, or when we cancel. Once a walkthrough has started, or once a written inventory is underway, fees for time already spent are not returned.
Timeframe
Ask in writing to hello@webmeadowpoint.click within fourteen days of the event that prompts the request (a cancellation, a missed kickoff, or a document you believe is incomplete against the agreed path).
Full or partial refunds
- Full refund of the deposit if we cancel and cannot offer a new date within twenty-one days.
- Full refund of the deposit if you cancel more than ten working days before kickoff.
- Partial refund if you cancel between three and ten working days before kickoff: fifty percent of the deposit is kept for the held week.
- No deposit refund if you cancel within two working days, or if nobody from your side attends a confirmed session (a no-show).
Work already started
If screens have been walked or an inventory draft exists, we invoice for days already used at a day rate of RM 3,600 and refund any unused remainder of the engagement fee. Materials we purchased on your instruction (for example a paid test flight in the app) are not refundable.
Deposits and rescheduling
The thirty percent deposit holds the week. You may reschedule once, with at least five working days’ notice, at no extra charge. A second move may need a fresh deposit if the original week cannot be filled.
How refunds are paid
Approved refunds return to the original bank transfer or the method you used, within fourteen working days after we confirm the amount in writing. We do not send cash.
Contact
Write to hello@webmeadowpoint.click with the engagement name and the date that was held. Telephone follow-up uses +60 88 000 2180 during ordinary Kota Kinabalu office hours.